How can we help?
There are some common questions below - if you can't find your answer, please send us a message with the form on this page.
How do I make changes to my order?
If your order hasn't already shipped, send an email to email@example.com with your order number and the changes you need made. Though we will do our best to accommodate changes, we can't guarantee that we'll be able to modify your order before it is fulfilled.
Can I return or exchange something?
Please see our Shipping & Returns page for more information.
Are you looking for ambassadors?
You can apply to be an ambassador here: Ambassador Program
When will my order arrive?
Orders are usually shipped within 1-2 business days, and transit times vary depending on the destination. Most shipments within the US are delivered with business days of purchasing. International shipments may take 2-4 weeks to arrive.
When your order ships, you'll receive an email with tracking information. You can also find tracking on your Account page - just click your order number.
When will an item be back in stock?
A founding principal of Happy Earth is to put people and the planet first, and this means manufacturing responsibly. Compared to the harmful practices of fast fashion, our manufacturing schedule is slow.
Most of our items are stocked twice per year - so it's likely to take weeks to months to restock most items. If we know when a specific item is going to be restocked, we'll include that information on the product page.
You're welcome to sign up for a re-stock notification on the product page as well.
My package says it was delivered, but I don't see it. What do I do?
When this happens, 9/10 times the package is delivered or shows up with a few days. Sometimes packages are scanned as delivered early or by mistake, or the package ends up at a neighbors. If you still haven't received your package after a few days, please use the form below to send us a message.
Need more assistance?
Other ways to contact us:
Email | firstname.lastname@example.org
Address | PO Box 1795 Point Pleasant Beach, NJ 08742