Returns
There are 3 types of returns possible: Exchanges, Returns for Credit, and Returns for Refund. We especially recognize the need to accomodate exchanges when purchases are made online - and we really encourage trying a size first, then exchanging if needed.
| Type of Return | Fee |
|---|---|
| Exchange | $0 |
| Return for Store Credit | $0 (+$10 credit bonus) |
| Return for Refund | $5 Restocking Fee. Shipping Label: pass-through cost, varies. |
The Policy
You have 30 days from delivery to initiate a return or exchange. Items must be unworn, unwashed, and in original condition — and tags must be attached. We can't accept anything that's been worn or shows signs of use. Items in this condition will not be processed or refunded.
Each order must have an RMA:
- 1. Returns must be created through the portal below. Do not return items with a label purchased outside of the portal.
- 2. Do not combine returns. Each return must only contain the items on the RMA.
Preparing Your Return
Fold garments neatly and use your original shipping bag if you still have it. Please avoid shipping in a box if possible.
Exceptions
Items labeled and sold as "Final Sale" cannot be returned.
International orders may be returned at the customer's expense within 14 days of delivery. Please email us at help@happyearthapparel.com prior to return an international order.
Start a Return
Shipping
Orders are typically processed within 1-2 business days. We utilize USPS and UPS for shipping orders within the US. Special requests may be accommodated at the customer's expense.
Please ensure the shipping address is entered correctly when checking out. If changes to the shipping address are needed, you may be able to change the address yourself. If not, send us an email with the new address. We will do our best to accommodate any request, but cannot guarantee changes prior to shipping. Once an order is shipped, we cannot change the address and will not re-ship to a different address.
| US Shipping Option | Order Total | Shipping Cost |
|---|---|---|
| Standard Shipping | $125+ $0-124.99 |
Free $6.95 |
| USPS Priority Mail (AK, HI, US Territories) |
All Orders | $12.95 |
International orders will be delivered with any required duties prepaid, so there should not be additional, unexpected bills upon arrival. Free shipping thresholds vary depending on the destination.